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+91 99115 58175

Monday – Saturday: 10:00 – 20:00
Sunday: 10:00 – 13:00

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info@equineeds.in
Orders
orders@equineeds.in
Returns
returns@equineeds.in

VISIT OUR STORE

OB-5 Qutab Plaza Market,
DLF City Phase-1, Gurugram,
Haryana 122002

FREQUENTLY ASKED QUESTION

To place an order, simply browse our website and add the desired items to your cart. Once you’ve selected everything you want to purchase, click on the cart icon to review your items and proceed to checkout. Follow the prompts to enter your shipping information, select a payment method, and confirm your order. You will receive a confirmation email with your order details once the process is complete.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. We also offer options for financing through select third-party services. Payment details are securely processed through our encrypted checkout system.

If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders are processed quickly, so changes or cancellations may not be possible once the order is in the fulfillment stage. However, we’ll do our best to accommodate your request if we’re notified promptly.

After your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website and view your order history to find tracking information. If you have any issues tracking your order, please reach out to our customer service team for assistance.

We offer a 15-day return policy on most items. To be eligible for a return, items must be in their original condition, unused, and with all original packaging. Some products, such as customized or perishable items, may not be returnable. For detailed information on returns, including instructions and exceptions, please visit our Return Policy page or contact our customer service team.

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